
My Digital Lock (Jurong Westgate)
Most reviewers describe friendly, patient staff who explain digital lock choices without pressure. Named staff like Vivi, Amanda and Molly come up often. One reviewer got a fix within 25 minutes over WhatsApp after a fingerprint and card fault. Complaints centre on after-sales work. One reviewer said staff pushed a full replacement when a remote broke, and another said a reset request was refused after first being accepted. A wrong lock was delivered at one installation, which needed a second visit.










