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My Digital Lock

Updated 2026-10-14 · 1,240 reviewed · 179 listed · Scored from 688 Google reviews · How we rank ›

4.9(688) 82 composite score See reviews on Google ✓ Google-verified Publishes prices
Safe Opening & RepairResidential LocksmithDigital & Smart Lock InstallationCommercial Locksmith
My Digital Lock
Location
Jurong East, Singapore
Services
Safe Opening & Repair, Residential Locksmith, Digital & Smart Lock Installation
Reviews
688
Ranking
#33 in Safe Opening & Repair
Best for
Buyers who want guided advice on digital lock models

Business data from Google Business Profile, checked 2026-10-14. Facts from the business's own website were fetched 2026-10-10.

What do recent reviews say?

Most reviewers praise the staff at the IMM digital lock outlet. Jeff comes up again and again for being patient, clear, and not pushy when customers pick a model. Several say he listened to budget and needs before recommending anything.

The praise is mostly about the sales floor. Some of the harshest reviews focus on what happens after purchase: warranty paperwork, pairing problems, a part that failed early, and slow replies. One long complaint says a quoted lock did not fit and the buyer was pushed into a costlier model.

Praised for
  • Knowledgeable, patient staff at the IMM outlet
  • No-pressure sales approach
  • Clear explanations of how to use the locks
  • Helpful with budget and product choice
Watch-outs
  • Poor after-sales service and slow follow-up
  • Sales promises and warranty terms not honoured
  • Product faults shortly after install
  • Compensation offer required a return trip
skilled-stafffriendly-technicianpoor-communicationhidden-chargesupsold-unnecessary-work
Best for: Buyers who want guided advice on digital lock models
Think twice if: You need strong after-sales help or warranty clarity, since several recent reviews report slow replies and unhonoured promises.

What are they good at?

  • Strong 4.9 rating across 688 Google reviews
  • Staff praised for product knowledge
  • Wide range of digital lock models
  • Published prices from $299

Worth knowing

  • Jeff is named repeatedly for sales advice, including on safes and budget choices
  • Roy and Jesline are also named in reviews
  • Website lists a 3-year full warranty option, which one reviewer disputed on the invoice
  • Website says the business has operated since 2012

What reviews say by service

Digital & Smart Lock Installation
Staff praised for explaining models; one reviewer reported a fitting problem and a costlier replacement.
Safe Opening & Repair
One reviewer said staff explained safe options clearly based on dimensions.
Residential Locksmith
Reviewers mention home lock purchases and a unit that failed early.

How it compares

  • Rated 4.9 against a 4.65 average across the 85 safe opening & repair businesses listed here.
  • Has more Google reviews than 93% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 92
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
657
4
6
3
2
2
4
1
19

FAQ

Are the lock prices listed?
Yes. The website lists prices from $299 for a digital door lock and from $599 for a door and gate bundle.
Do reviewers say the staff are helpful?
Yes. Many reviews praise staff for patient, clear advice, especially Jeff at the IMM outlet.
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Last updated 2026-10-14