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Pro-Smith & Lock Services

Updated 2026-10-14 · 1,240 reviewed · 179 listed · Scored from 218 Google reviews · How we rank ›

4.8(218) 80 composite score See reviews on Google ✓ Google-verified
Automotive LocksmithSafe Opening & RepairResidential LocksmithCommercial Locksmith
Pro-Smith & Lock Services
Location
Jurong West, Singapore
Services
Automotive Locksmith, Safe Opening & Repair, Residential Locksmith
Reviews
218
Ranking
#32 in Automotive Locksmith
Best for
Homeowners needing a fast lockout opening in the west

Business data from Google Business Profile, checked 2026-10-14. Facts from the business's own website were fetched 2026-10-10.

What do recent reviews say?

Most recent customers describe quick arrival and quick door opening. Many say the price was fair and the technician was patient, even with a broken key stuck in a padlock. The business holds a 4.8 average across 218 Google reviews, with 94% five-star ratings.

The weaker reviews involve a few serious problems. One customer says the wrong lock type was fitted after a clear request, and another says a quote text went unanswered for a long time. A third felt turned away over a service area, and a fourth found a replacement lock that did not latch properly.

Praised for
  • Fast arrival, often within 15 to 30 minutes
  • Fair quotes and clear pricing
  • Patient, friendly technicians
  • Reliable, quick lock opening
Watch-outs
  • Wrong lock type fitted despite clear request
  • Slow or no reply to quote messages
  • Dismissive handling of a stuck customer's location
  • Defective lock and extra call-out fee
fast-responsepunctualfair-pricingfriendly-technicianquick-turnaroundreliablepoor-communicationtransparent-quote
Best for: Homeowners needing a fast lockout opening in the west
Think twice if: You need a specific lock type, since one customer got the wrong one You want a fast written reply by text

What are they good at?

  • Quick arrival for lockouts, often within 20 minutes
  • Quotes given by phone or WhatsApp
  • Night surcharge waived for one customer
  • Strong 4.8 rating across 218 reviews

Worth knowing

  • Reviewers say a technician opened a bedroom door in about 5 minutes
  • One customer says a replacement lock needed extra care to latch
  • One customer reported a $50 call-out fee to fix the defective lock
  • Website lists HDB main door and letterbox lock replacement

What reviews say by service

Residential Locksmith
Door opening and home lockouts draw the most praise for speed.
Commercial Locksmith
Website lists office glass door lock work, but no review covers it.
Automotive Locksmith
Website lists car locksmith service, but no review mentions it.
Safe Opening & Repair
No review or website detail covers safe opening or repair.

How it compares

  • Rated 4.8 against a 4.6 average across the 93 automotive locksmith businesses listed here.
  • Has more Google reviews than 83% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 85
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
206
4
4
3
1
2
0
1
7

FAQ

How fast do they arrive?
Reviewers mention arrival in about 15 to 30 minutes, and one said within 20 minutes after a phone call.
Do they quote prices before coming?
Reviewers say quotes came by phone or WhatsApp, with door opening quoted at $70 in two reports.

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Last updated 2026-10-14