Business data from Google Business Profile, checked 2026-09-15.
Long-term customers praise David and Sandra for knowledgeable, patient service and fair pricing on hardware and electrical work. Two complaints centre on their strict no-exchange policy for undamaged items, which other shops permit.
Based on limited recent reviews, so treat this as low-confidence.
All 13 recent reviews are five-star, with reviewers consistently praising 24/7 emergency response and arrival within 30 minutes. Staff are described as polite, skilled at picking locks without damage, and transparent about costs upfront. No complaints or negative themes appear in the data.
Chris and the team arrive within minutes and resolve lock issues in seconds, consistently hitting 30-minute turnarounds even at midnight. They quote upfront, explain problems clearly, unlock without damage, and treat each job like it matters. Service covers bedroom doors, gate locks, file cabinets, and emergency access across Woodlands and North Singapore. Reviewers repeatedly praise the lack of fuss, no hidden charges, and genuine care for testing every lock before leaving. Every recent review is five stars.
Yew Digital Lock wins over customers at the sales stage with clear pricing and courteous staff, but the relationship collapses once products are installed. Locks consistently malfunction within months to two years, yet the company's after-sales team ignores calls, ghosts customers for weeks, and delays warranty repairs until coverage expires. Customers report dead fingerprint sensors, gate locks that refuse to open, and broken remote controls within the first year. When customers reach anyone, they face redirects between multiple staff members with no resolution, instructions to pay for repairs on warranted items, or vague promises of follow-up that never arrive. Several reviewers explicitly warn others not to buy.
Last updated 2026-09-15