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Yew Digital Lock

Updated 2026-10-14 · 1,240 reviewed · 179 listed · Scored from 1,924 Google reviews · How we rank ›

4.8(1924) 75 composite score See reviews on Google ✓ Google-verified
Safe Opening & RepairDigital & Smart Lock Installation24/7 Emergency LocksmithResidential Locksmith
Yew Digital Lock
Location
Woodlands, Singapore
Services
Safe Opening & Repair, Digital & Smart Lock Installation, 24/7 Emergency Locksmith
Reviews
1924
Ranking
#43 in Safe Opening & Repair
Best for
Buyers who only need a one-time install and can handle warranty claims themselves

Business data from Google Business Profile, checked 2026-10-14.

What do recent reviews say?

Many recent reviewers say the lock works well at install but fails within a year or two. The bigger complaint is after-sales help. Several say calls, WhatsApp messages and escalations went unanswered for weeks.

Installers Suresh, Chris and Darren get specific praise for being professional and patient. Other reviewers name Nick and Shimily, with mixed comments on slow replies. Warranty disputes are common, including a claim that a lock was not covered without an emergency key. The 4.8 rating sits alongside many recent one-star reviews.

Praised for
  • Professional installers named in reviews
  • Clear upfront pricing during sales visits
  • Lock praised as affordable by one reviewer
Watch-outs
  • Hard to reach after-sales support
  • Locks failing within about a year
  • Warranty disputes and unclear coverage
  • Missed or delayed appointments
  • Fingerprint and motor faults
skilled-stafffriendly-techniciantransparent-quotepoor-communicationno-showreliable
Best for: Buyers who only need a one-time install and can handle warranty claims themselves
Think twice if: Think twice if you need quick repairs, because many reviewers report unanswered calls and long waits on warranty claims.

What are they good at?

  • Professional installers named in reviews
  • Clear pricing during sales visits
  • Google rating 4.8 across 1924 reviews

Worth knowing

  • Installers Suresh, Chris, and Darren are named in positive reviews
  • Nick and Shimily are named in a mixed review about follow-up
  • Warranty stated as 1 year full coverage, then 4 years parts only (per one review)
  • Several reviewers say the lock failed around the one-year mark
  • Emergency key rule cited in a warranty dispute

What reviews say by service

Residential Locksmith
Installers praised for professionalism, but locks reportedly fail within about a year.
Safe Opening & Repair
No review text speaks to safe opening or repair.
24/7 Emergency Locksmith
One lockout call got no clear help, and reviewers say the company was hard to reach.
Digital & Smart Lock Installation
Reviewers report fingerprint, motor, and remote faults, plus slow warranty support.

How it compares

  • Rated 4.8 against a 4.65 average across the 85 safe opening & repair businesses listed here.
  • Has more Google reviews than 98% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 86
Review volume 100
Review recency 100
Review sentiment 31
Profile completeness 100
Verification 30

Rating breakdown

5
1774
4
45
3
15
2
11
1
79

FAQ

Are the opening hours listed for weekends?
Yes. The Google listing shows opening hours for all 7 days of the week.

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Only four Google reviews exist, so the picture is thin. One reviewer got back inside within 40 minutes of a late-night lockout without lock damage. Another reported a door frame plate that came loose within a month and was not covered.

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Reviewers describe quick help when people are locked out, often past midnight. Several say the technician reached them within about 30 minutes and opened doors without damage. Many reviews praise the tone as calm, polite, and careful.

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Last updated 2026-10-14