Business data from Google Business Profile, checked 2026-10-14. Facts from the business's own website were fetched 2026-08-23.
Reviewers praise the owners for being warm and quick. Many say a shop like this helped them fix bags, shoes, and keys that other places turned away. Several reviews mention the owners' decades of experience.
The complaints are about price. Three one-star reviews say key copies cost $12.50 each, well above the $4 to $8 they expect. One reviewer paid $199 for a sole and heel job and felt upsold. Ask for a quote first.
Reviewers praise quick arrivals, often within 30 minutes, including late at night. Technicians are described as friendly and honest about prices. Lewis and Jason are named most often.
Reviews split sharply. Several five-star reviewers praise quick, accurate key copies and a friendly older couple. Many one- and two-star reviews describe high prices, failed keys, and refunds that were hard to get.
Most positive reviews praise speed and a friendly owner who gets keys cut and working quickly. The 47 reviews average 4 stars, with 70% five-star. The lower ratings focus on tone: several customers felt brushed off when they asked about warranty or price.
Last updated 2026-10-14