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My Digital Lock (Suntec City)

Updated 2026-10-14 · 1,240 reviewed · 179 listed · Scored from 1,147 Google reviews · How we rank ›

4.8(1147) 84 composite score See reviews on Google ✓ Google-verified Publishes prices
Safe Opening & RepairResidential LocksmithDigital & Smart Lock InstallationCommercial Locksmith
My Digital Lock (Suntec City)
Location
Central Area, Singapore
Services
Safe Opening & Repair, Residential Locksmith, Digital & Smart Lock Installation
Reviews
1147
Ranking
#28 in Safe Opening & Repair
Best for
Homeowners wanting a digital lock explained step by step in-store

Business data from Google Business Profile, checked 2026-10-14. Facts from the business's own website were fetched 2026-10-10.

What do recent reviews say?

Most reviewers say the staff member Jacky explains products patiently and clearly. Many mention he helped them pick a lock or safe that fit their home and budget. The Suntec City branch gets the most praise, with several reviews describing quick, friendly visits.

Complaints are fewer but sharper. One buyer said a visit felt pushy, and another said a salesperson brushed off a technical question. A third reported slow follow-up after buying an extended warranty.

Praised for
  • Patient, clear product explanations
  • Friendly, professional salesperson Jacky
  • Helpful guidance toward the right lock for budget
  • Quick sales process
Watch-outs
  • Pushy sales pressure on a high-value purchase
  • Slow or dismissive answers to technical questions
  • Weak after-sales follow-up on extended warranty
  • Fingerprint reliability on an EPIC lock
skilled-stafffriendly-technicianfast-responsepoor-communicationupsold-unnecessary-work
Best for: Homeowners wanting a digital lock explained step by step in-store
Think twice if: You feel rushed by sales talk or want time to decide on a costly lock.

What are they good at?

  • Patient product explanations
  • Wide range of digital locks listed
  • Own-brand Lusano models on website
  • Suntec City walk-in branch

Worth knowing

  • Reviewers repeatedly name Jacky, who is praised for patience and product knowledge
  • One reviewer praised free gifts with a Suntec branch purchase
  • Website lists an extended warranty, and one buyer reported weak follow-up on it
  • A reviewer reported EPIC fingerprint recognition problems needing several tries

What reviews say by service

Residential Locksmith
Reviews praise guidance on home digital lock choice; one reviewer called fingerprint reliability poor.

How it compares

  • Rated 4.8 against a 4.65 average across the 85 safe opening & repair businesses listed here.
  • Has more Google reviews than 97% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 86
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
1078
4
25
3
6
2
3
1
35

FAQ

Do they have a branch at Suntec City?
Yes. Several reviews mention visiting the Suntec branch, and the business is located in Central Area.
What do digital locks cost here?
The website lists digital door locks from $299 and door and gate bundles from $599. One reviewer mentioned a model costing around $799 to $999.
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Last updated 2026-10-14