Business data from Google Business Profile, checked 2026-09-15. Facts from the business's own website were fetched 2026-08-23.
Adrian and the Hillion Mall showroom excel at patient consultation, helping customers compare brands and select locks suited to their needs without pressure. After-sale service drops sharply: customers report missed measurement details, late scheduling confirmation despite advance notice, added charges after payment, and defensive responses to complaints. One visitor found the shop unstaffed after waiting 30 minutes.
All five reviews rate the business at five stars with no noted issues. Customers consistently praise prompt replies, transparent pricing, and damage-free work on door locks and knobs. Technician Alex is singled out for politeness and speed, completing jobs within minutes.
Weian Locksmith handles emergencies with urgency and calm. Shawn arrives within 15-30 minutes to jammed doors, failed locks, and people trapped inside, often diagnosing whether replacement is truly needed rather than upselling unnecessary work. His technical knowledge spans traditional locks, digital locks, and smart lock installation, and parents, homeowners stuck late at night, and gate owners all describe the same steady presence: focused repair, honest pricing, and patience even at midnight. Reviewers name Shawn repeatedly and praise his craftsmanship (father and son work together on installs). Pricing is consistently called "reasonable" and "affordable" even for emergency callouts. No reviewer reports damage to doors or frames. Multiple five-star reviews over two years suggest sustained reliability, with several mentioning they would call again without hesitation.
Reviewers consistently report rapid response times, often within 30 minutes or an hour even at odd hours, with staff communicating clearly and naming Kes as particularly approachable and skilled. Work on residential locks, digital systems, and safes is typically finished quickly. The main friction point: one emergency caller felt blindsided by scope limits after Kes opened a lock but left the digital system faulty, with limited guidance on next steps. Otherwise the business earns praise for fair pricing, no-fuss arrangements, and willingness to adjust door hardware or replace whole systems without being prompted. Digital lock installations and emergency 24-hour calls stand out as strengths. Kes is mentioned by name across multiple reviews as fast, friendly, and detail-oriented. The business's responsiveness (one reviewer compared four locksmiths and Infinite replied first) and lack of hidden charges appear to be genuine differentiators in a crowded market.
Last updated 2026-09-15