Business data from Google Business Profile, checked 2026-10-14. Facts from the business's own website were fetched 2026-10-10.
Reviewers keep coming back to speed and follow-through. Customers often get a lock fitted within a day of ordering, and the sales team answers quick questions, even late at night. Several say the installers stay patient while showing them how the lock works.
Technicians named Frankie (also spelled Franky) and Alex come up most often. Reviewers praise their care with alignment, hydraulic door timing, and gate installs. One reviewer says they cleaned up all debris. Complaints are almost absent in the recent set.
Most reviewers left unhappy with this Bishan shop. Many say prices feel high for basic jobs like key copies, belt shortening, and sole repairs. Several report keys that failed and staff who brushed off complaints. Only one of the 18 recent reviews is positive, and it is a single line about a fast key copy.
Every review is five stars, and most people praise how fast the team responds and installs. Several say the job was done the same day. Many describe the staff as friendly and easy to deal with. Reviewers also point to the convenience of letterbox work. One customer said the technician opened and replaced the lock without anyone needing to be home. Others mention digital and battery-free locks, plus clean, reliable workmanship.
Reviewers keep naming the same few staff for helpful advice. Shoppers say the team explains digital lock features clearly and does not push a sale. Several say the staff helped them pick a lock that fit their budget and door or gate. The 4.9 rating across 626 reviews backs this up. Most of the feedback is about buying a lock in person, not about installation alone. Staff named include Julia, Molly, and Britney. One reviewer said the purchase and installation went smoothly from start to finish. The review text is short and mostly five-star, so detail on service beyond the sale is limited.
Last updated 2026-10-14