Can I reschedule my installation appointment?

Yes. Reviewer Joyce handled a missed call and rearranged flexibly. However, confirm appointment times in writing, as others reported unclear windows (one customer faced three time shifts in a single visit).

Who installs the lock and will they teach me to use it?

Technicians like Ming Hui, Andriy, and Rama handle installations. Reviewers note they are patient and thorough in teaching lock operation and features.

What happens if my digital lock fails under warranty?

Response is inconsistent. Some customers report fast support from Omathi; others waited days for technician contact or received looped troubleshooting requests instead of onsite visits, even within warranty.

Ascend Hardware

Updated 2026-09-15 · 1,180 reviewed · 189 listed · Scored from 354 Google reviews · How we rank ›

4.3(354) 74 composite score See reviews on Google ✓ Google-verified

Digital & Smart Lock InstallationResidential LocksmithCommercial Locksmith

Location: Serangoon, Singapore
Services: Digital & Smart Lock Installation, Residential Locksmith, Commercial Locksmith
Reviews: 354
Best for: Customers needing smooth installation who plan to troubleshoot their own lock issues after purchase.

Business data from Google Business Profile, checked 2026-09-15. Facts from the business's own website were fetched 2026-09-15.

What do recent reviews say?

Ascend Hardware receives strong praise for their installation process and named staff like Omathi, who reviewers describe as responsive and patient. However, a substantial group report serious friction with after-sales support: slow response to WhatsApp and email, technicians not sent despite warranty periods, unclear appointment times, and a months-long refund left unresolved. Performance feels inconsistent-some get fast help, others get looped responses and are told to self-diagnose.

Digital lock purchases carry the most risk here. Reviewers praise Ming Hui and Andriy for installation work and product teaching. Yet once problems arise, support breaks down: sync failures, fingerprint readers failing, and remote unlock malfunctions lead to delayed or absent technician visits. One customer waited outside for three shifting appointment slots in a single day. Installation excellence does not transfer to warranty care.

Praised for

responsive staff (especially Omathi)
fast service when engaged
professional installation
patient communication
flexible rescheduling

Watch-outs

inconsistent after-sales support
poor response times and follow-up
unclear appointment windows
difficult refund process
no technician dispatch for emergencies

fast-responsefriendly-technicianpunctualpoor-communicationno-showskilled-staff

Best for: Customers needing smooth installation who plan to troubleshoot their own lock issues after purchase.

Think twice if: Your digital lock fails or you have a warranty claim. After-sales response is unpredictable: some get fast help, others wait days without technician contact or refunds.

What are they good at?

Named technicians praise installation and teaching (Ming Hui, Andriy, Rama)
Staff like Omathi noted for patience and quick problem-solving on technical calls
Professional installation process and neat workmanship
Flexible rescheduling during booking phase

Worth knowing

Omathi praised in five separate reviews for responsive phone support and problem-solving
Ming Hui, Andriy, and Rama named for patient, detailed installation and user training
Joyce noted for flexible appointment rescheduling
Installation quality described as neat and professional
After-sales support characterized by slow WhatsApp/email response, repeated looped messages, and technician no-shows even during warranty periods
One customer reported refund pending seven weeks after mailed key submission
Another customer faced three shifting appointment times in one day

What reviews say by service

Digital & Smart Lock Installation: Installation praised for patient teaching and professional work. After-sales support fragmented: some urgent issues get fast response; others meet delayed technician dispatch or looped troubleshooting requests.
Residential Locksmith: No specific review evidence for residential lock services independent of digital locks.
Commercial Locksmith: No review evidence speaks to commercial locksmith work.

How it compares

Rated 4.3 against a 4.72 average across the 65 digital & smart lock installation businesses listed here.
Has more Google reviews than 86% of the businesses in this directory.

How we scored this

Ranking Method

Star rating 54

Review volume 100

Review recency 100

Review sentiment 48

Profile completeness 100

Verification 30

Rating breakdown

278

FAQ

Can I reschedule my installation appointment?: Yes. Reviewer Joyce handled a missed call and rearranged flexibly. However, confirm appointment times in writing, as others reported unclear windows (one customer faced three time shifts in a single visit).
Who installs the lock and will they teach me to use it?: Technicians like Ming Hui, Andriy, and Rama handle installations. Reviewers note they are patient and thorough in teaching lock operation and features.
What happens if my digital lock fails under warranty?: Response is inconsistent. Some customers report fast support from Omathi; others waited days for technician contact or received looped troubleshooting requests instead of onsite visits, even within warranty.